Help & support

Yes. Explore stores and products freely. A PIN or address is requested only when a delivery promise, availability check or checkout requires it.

Each store is an independent seller with its own catalogue, stock, delivery, invoice and returns. A multi-store cart becomes one child order per store, each with its own payment status.

The platform does not take a percentage of product sales. Stores pay a fixed subscription and keep product proceeds, less their own payment-gateway charges and applicable taxes. Delivery fees and rider earnings are separate ledgers.

In the MVP each store order has its own payment intent. If one payment fails, the other store orders stay valid and the unpaid order can be retried until its stock reservation expires.

Only after the payment provider’s signed webhook or a server-to-server status check confirms the amount and reference. Uploaded screenshots or browser redirects are never treated as proof of payment.

The store must give a reason. If you already paid, a refund is initiated to the original payment method and the reserved stock is released.

Open the order, choose the item and a reason, attach evidence, and submit. The store or marketplace reviews it. Refunds are processed after the item is received and inspected.

Yes, where the store enables pickup. You will receive a pickup OTP once the store marks the order ready. No delivery fee is charged.

The provider webhook may be delayed. The order stays payment-pending while the server reconciles. You will not be charged twice; do not pay again.

Register as a store owner, complete the business profile, upload the documents for your category, get verified and activate a subscription. Then configure delivery and publish products.